ITSM
My entire career has been in IT Service Management.
I started working in a service desk and then moved to work for Freshworks, an ITSM Vendor. At Freshworks, I spent my time consulting with customers & helping them implement the ITSM tool. I also had the chance to present at various global conferences on many topics. Currently, I'm a product manager at SuperOps.ai where we're building the next gen IT tools.
Some of my interesting ideas include Selfless Service, Heroes don't belong in IT and What can IT learn from commercial kitchens. Some of the high points in my career came when I was recognized as a highly commended finalist Young ITSM Professional of the year in 2019 and winning the SDIs Best Implementation of Service Desk award in 2018 & 2019.
My updated list of blogs on IT:
- → Do you have a strong automation muscle?
- → What can IT learn from commercial kitchens
- → Selfless Service - New Mindset to ITSM
- → Heroes belong in comic books - not IT
- → A to Z of ITSM Implementation
- → 37 Harry Potter Spells for Sysadmins
- → IT Memes for Classic IT Problems
- → 7 Service Desk tips from Dumbledore
- → The Marketer in IT - Not such a crazy Idea
- → Six Phrases you should not hear in an ITSM Tool Implementation
- → How to reduce high priority incidents
- → What if you Service Desk was in Westeros?
- → 7 TED talks for every IT Leader to watch including action files
- → Dear Customer, Ask IT these 5 Questions
- → What can Service Management learn from Product Management?
- → IT does not back off from challenges, here's proof
- → Are Self Service Portals dying?
- → ReDeLI - Self Service Implementation Framework
- → How can Alexa help Service Management?
- → Is Gamification in IT worth talking about?
- → Why does Incident Management fail to keep up its promise?
- → How do you boost IT Self Service Adoption