My entire career has been in IT Service Management
I started working in a service desk and then moved to work for Freshworks, an ITSM Vendor. At Freshworks, I spent my time consulting with customers & helping them implement the ITSM tool. I also had the chance to present at various global conferences on many topics. Currently, I'm a product manager at SuperOps.ai where we're building the next gen IT tools.
Some of my interesting ideas include Selfless Service , Heroes don't belong in IT and What can IT learn from commercial kitchens . Some of the high points in my career came when I was recognized as as a highly commended finalist Young ITSM Professional of the year in 2019 and winning the SDIs Best Implementation of Service Desk award in 2018 & 2019
My updated list of blogs on IT:
- Do you have a strong automation muscle?
- What can IT learn from commercial kitchens
- Selfless Service - New Mindset to ITSM
- Heroes belong in comic books - not IT
- A to Z of ITSM Implementation
- 37 Harry Potter Spells for Sysadmins
- IT Memes for Classic IT Problems
- 7 Service Desk tips from Dumbledore
- The Marketer in IT - Not such a crazy Idea
- Six Phrases you should not hear in an ITSM Tool Implementation
- How to reduce high priority incidents
- What if you Service Desk was in Westeros?
- 7 TED talks for every IT Leader to watch including action files
- Dear Customer, Ask IT these 5 Questions
- What can Service Management learn from Product Management?
- IT does not back off from challenges, here’s proof
- Are Self Service Portals dying?
- ReDeLI - Self Service Implementation Framework
- How can Alexa help Service Management?
- Is Gamification in IT worth talking about?
- Why does Incident Management fail to keep up its promise?
- How do you boost IT Self Service Adoption
Podcasts, Videos & Presentation:
- Selfless Service - a new approach to IT Service Management (Brighttalk,2018)
- In Conversation with Barclay Rae at SITS 2018
- Special Round Table discussion about AI & Future of Work
- Discussing Selfless Service with IT Chronicles Media
- How to implement IT Self Service in your organisation